A good blog entry about disclosure from the "Face Me, I Read Lips" blog.
I often work with the public and must disclose my hearing impairment on a regular basis, in order to have a successful interaction. I've been pleasantly surprised that 99% of people behave in a courteous and respectful way. Many speak up a little without being too loud - most don't (or can't) change their voice level but they are quick to write what I can't hear when I offer them a pen and paper. Only occasionally does someone with too soft a voice, or too thick an accent, or a mouth that's obscured by a mustache or veil come to the desk, then I find a colleague to help. Again I am very fortunate to have understanding colleagues.
The Store Name That Got Away
11 months ago